Information We Collect

We collect information that helps us provide better educational services and support to businesses across Australia. The data we gather falls into several categories, depending on how you engage with our platform.

Personal Identification Information

When you register for courses or request information, we collect basic details like your name, email address, phone number, and business information. This helps us tailor course recommendations and keep you informed about relevant budget management resources.

• Full name and business title
• Email address and phone contact details
• Company name and industry sector
• Billing address for course registrations
• Professional background information

Technical and Usage Data

Our website collects certain technical information automatically. This includes IP addresses, browser types, device information, and how you navigate through our site. We use this data to improve user experience and identify technical issues.

Educational Progress Information

For enrolled participants, we track course completion, assessment results, and engagement patterns. This information helps us understand which topics resonate and where people might need additional support.

How We Use Your Information

Your data serves specific purposes, all aimed at delivering quality education and maintaining our relationship with you. We don't use your information for unrelated purposes without your consent.

• Course enrollment and access management
• Communication about upcoming courses and schedule changes
• Processing payments and maintaining billing records
• Responding to inquiries and support requests
• Sending educational resources and budget management tips
• Improving course content based on feedback and engagement
• Complying with legal and regulatory requirements

We also use aggregated, non-identifiable data for research purposes. This helps us understand broader trends in business budget education and develop more relevant content for Australian businesses.

Legal Basis for Processing

Under Australian privacy law, we need a lawful basis to process your personal information. For most of our activities, we rely on your consent or the necessity of processing to fulfill our contractual obligations.

When you sign up for courses, you're entering into an agreement with us. We need your information to deliver on that agreement. For marketing communications, we obtain your explicit consent, which you can withdraw at any time.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted service providers who help us operate our educational platform. These partners only access data necessary for their specific functions.

Service Providers We Work With

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting providers for data storage
• Analytics platforms for website performance monitoring
• Customer support software providers

All third-party providers are carefully vetted and bound by confidentiality agreements. They're required to protect your data with the same standards we apply internally.

Your Privacy Rights

Australian privacy law gives you several rights regarding your personal information. We've made it straightforward to exercise these rights whenever you need to.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you notice something's incorrect or outdated, let us know and we'll fix it promptly. There's no charge for reasonable access requests.

Deletion and Restriction

You have the right to request deletion of your personal data, subject to certain legal exceptions. For example, we may need to retain some records for tax purposes or if there are outstanding contractual obligations.

• Request access to your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information
• Withdraw consent for marketing communications
• Object to certain types of data processing
• Request data portability in machine-readable format
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, simply contact our privacy team using the details at the bottom of this page. We'll respond within 30 days of receiving your request.

Data Security Measures

Protecting your information is something we take seriously. We've implemented multiple layers of security to prevent unauthorized access, disclosure, or loss of your data.

Our technical safeguards include encryption for data transmission, secure servers with regular security updates, restricted access controls, and regular security audits. We also train our staff on data protection best practices.

While we implement strong security measures, no system is completely impenetrable. If a data breach occurs that poses a serious risk, we'll notify affected individuals and relevant authorities as required by Australian law.

Data Retention

We only keep your personal information for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary depending on the type of data and legal requirements.

For course participants, we typically retain records for seven years after course completion to comply with educational and tax regulations. Marketing contact information is kept until you unsubscribe or request deletion.

Retention Periods

• Course enrollment records: 7 years after completion
• Financial transaction records: 7 years for tax compliance
• Marketing contact lists: Until consent is withdrawn
• Website analytics data: 26 months maximum
• Support correspondence: 3 years after resolution

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify individuals.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences.

We use essential cookies that are necessary for the website to function properly. These can't be disabled. We also use analytics cookies to understand site usage patterns, but these require your consent.

Types of Cookies We Use

• Essential cookies for site functionality and security
• Analytics cookies to measure site performance
• Preference cookies to remember your settings
• Session cookies that expire when you close your browser

Most browsers allow you to refuse cookies or alert you when they're being set. Keep in mind that disabling cookies may affect site functionality.

Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children.

If we become aware that we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify you via email or through a prominent notice on our website.

The date at the top of this policy indicates when it was last revised. We encourage you to review this page occasionally to stay informed about how we protect your information.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can discontinue using our services and request deletion of your information.